In Australia, anyone who wishes to be employed in establishments associated with gambling, such as casinos, bars and pubs should comply with the legal requirements that must be presented before applying. One particular document is the Responsible Service of Gambling (RSG) certificate or the Responsible Conduct of Gambling (RCG) certificate.

In this section:Help with problem gambling, Apply for a gaming licence, Vary an existing gaming licence, Racing betting and bookmakers, Running a Gaming venue and Objecting to a gaming licence. Ground Floor, 80 Currie Street. Adelaide SA 5000. Telephone: 1300 525 663. Website: www.aussolutions.com.au Date approved: 17 November 2020.

Every state and territory has their own state requirements for RSG. Because of this, those who frequently travel interstate are typically confused as to which training courses and certificates they need to obtain that will be accepted in the specific area they intend to work in. They are also unsure as to how they can complete the course, where can they get it, and if they do need to take the course or not. To avoid confusion, this article will inform you of all information you need about RSG course and RSG certificates.

Where can you complete your RSG or RCG?

There are numerous training providers who offer the RSG throughout Australia so we’ve done some of the legwork for you to track down some of the best and cheapest training providers in the country. Each city and state has different rules so we’ve found training providers for different areas in Australia.

Choose your state below to checkout the training providers we recommend.

Victoria | Queensland | Western Australia | Tasmania | Northern Territory

What is Responsible Service of Gambling?

Responsible Service of Gambling (RSG) is a required training course in Australia, concerning identification of problem gamblers and the implementation of effective strategies and measures to provide gambling services responsibly. RSG, also called Responsible Conduct of Gambling (RCG) is highly encouraged among staff and employees working in various gambling establishments and premises all over Australia.

According to the hospitality industry, the gambling environment is considered as gaming areas which are typically included in most pubs, hotels, casinos and clubs, nowadays. In some states, the RSG certificate is one of the requirements applicants must comply with during application, as mandated by the governing authorities. Yet, in some, although the certificate is not compulsory, having an RSA certificate can certainly help in job search, and widens career opportunities.

Successful completion of an RSG course and having the certification as proof can help you have a career in the hospitality industry faster, especially in New South Wales and Queensland, where governing authorities strictly implement their gambling laws and legislations. These days, it is common for most reputable training providers online to only screen applicants who already have an RSG certificate attached to their resume.

Generally, RSG (or RCG) course is a training done in person or online that aims to practice all possible strategies for a responsible gambling service. It delivers necessary information to employees who work in gambling premises, customers, and to problem gamblers who are in need of support and assistance. Those who wish to work in gambling venues and those who are presently employed, are encouraged to complete the RSG course to help them deliver an efficient and responsible service.

Responsible Gambling Certificate

What is covered in the RSG course?

A range of strategies and techniques discussed in the RSG training are put into practice, as soon as trainees start working. It includes (but not limited to):

• The context of gambling applied to the particular state where the trainee is employed.
• Indications of problem gambling and its impact to health and the community
• The benefits of carrying out responsible service of gambling
• Legislative framework for RSG
• A general insight of Australia’s gambling industry
• Reasons why people develop gambling problems
• The best measures to prevent problem gambling
• Principles of harm minimization

Upon completion of the course, trainees are granted with a Statement of Attainment and an RSG certificate that will open various career opportunities and huge benefits within the hospitality industry of Australia.

Responsible service of gaming (RSG) training is required for Victorian gaming venue staff. The training equips gaming venue staff with the knowledge and skills they need to ensure that gaming is provided responsibly.

Modules 1 and 3

Modules 1 and 3 are online courses hosted by the State.

Modules 2 and 4

Normally, Modules 2 and 4 are delivered face-to-face – primarily through the Venue Support Program at gaming venues. However, as part of our response to COVID-19, we are also offering virtual face-to-face training.

Who can attend?

Responsible Gambling Certificate San Bernardino County

The virtual face-to-face training is designed for gaming venue staff members who are not able to access the training offered within the venue at which they are employed.

This training is intended for those who are already employed in the gaming industry. You are actively discouraged from attending this training prior to getting a job in a gaming venue.

Responsible Gambling Certificate Salary

Further information

Responsible Gambling Certificate Samples

For further information on the RSG please visit the Department of Justice and Community Safety.

Responsible Gambling Certificate Sample

For any queries about Foundation training sessions please email us.